We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Want to cancel subscription but cannot log in
I have been with Dropbox over 10yrs, thousands of photos, and decided it was time to cancel subscription. Been working on the past week making sure all photos have been copied to external drives and deleting photos and just another 400 to go, and all of a sudden - my password is not valid as you have to put it in everytime you want to delete..what?? It was 11:30pm and I went ahead and changed it, logged in and it froze, been trying to get back in and it is saying too many attempts!!
My subscription starts up again Feb 28th - I do not want to spend another $11.99 on nothing!
No phone to contact support, the bot thing is a joke - how do i downgrade my subscription and cancel the monthly payment?? Please HELP!! Cant afford this anymore..where is Support? I would like to downgrade but still want to permanately delete photos that are left
Everytime I use Dropbox i get a stomach ache, i thought it was going to be over this month :(
I had to log in with my google account just to get on this community..
Can SUPPORT please email me or respond to this please! Thank You!! Cat Paws
2 Replies
Replies have been turned off for this discussion
- Walter
Dropbox Community Moderator
Hi there Cat Paws - sorry to hear you're having issues with this.
Can you please send us a screenshot of the error you're getting when trying to access the Dropbox account you're trying to cancel?
Also, did you upgrade via the website directly or through the app store on a mobile device in the first place?
Any additional information is more than welcome.
PS: You can reach out to our support team through an incognito window where you're not signed into any Dropbox account from this page (for access issues) and this one (for cancelling).
That you walter for the fast response, I ended up speaking with Marcus when I got home today and i decided to delete my account as it was too much work and frustrating.
I did finally get back in with my password but once again half way thru perm deleting my photos it said "Invalid Password" which is crazy as I use a Password Manager...so anyway I am glad I made the decision to finally leave Dropbox, no more frustration..Thank you for your time.
