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Lianne 's avatar
Lianne
New member | Level 2
19 days ago

We can't find which Dropbox subscription we're being billed for to cancel it.

Hi All,

I work for a company and we have noticed Dropbox subscription coming from our bank account. No one knows what this is for or who has signed up to it. So I am looking to find out who has signed up to it within the business and cancel it. 

I can't log into the account to cancel as we do not know any user name or password. 

Can anyone help? I tried contacting support but they wanted me to pay to get support from a human!

 

Thank you

account access
cancellations
Payments

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    19 days ago

    Thanks for posting about this on our Community, Lianne ​! 

    The Dropbox charges that you see in your bank statement, do they originate from Google Play/iTunes? 

    If not, please use the 12-digit transaction ID that should be linked to your Dropbox payments on this page; you can find more about the Dropbox account you’re being billed for this way. 

    Let me know if that helps.

  • Lianne 's avatar
    Lianne
    New member | Level 2
    19 days ago

    Thank you Nancy​, the payments do not originate from iTunes or Google Play. The reference on our bank account is only 10 digits long. I tried to submit an online query through the link but its asking for the email address associated which we do not know

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    19 days ago

    I see, no worries Lianne ​! I’ve gone ahead and logged a new ticket for you instead. 

    Can you check your Community email address and reply back to me?

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