We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

meandyouandthem's avatar
meandyouandthem
New member | Level 2
2 years ago

What plan do I use? How to check?

I was sent an email that says, "

Hey Louis,

We hope you've enjoyed being a Dropbox Plus user! How do I find where it shows I am a Dropbox Plus User? where can I cancel that and keep the free 3 gig version?Your subscription will renew automatically on October 15, 2023. Keep doing more with Dropbox" then it goes on to say, "Your subscription will renew on October 15, 2023, and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings. You may also contact support at any time"

How do I find where it shows I am a Dropbox Plus User? where can I cancel that and keep the free 3 gig version? Do I have to stay on this page until this is answered or how do I find the answer?

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You can cancel using the links on that email. 

     

    You will drop down to the free version at renewal (eg. Oct) and possibly to 2gb as that's the free plan. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!