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ppoli's avatar
ppoli
Explorer | Level 3
2 years ago

"Adjust Bandwidth limits" button in the Dropbox Backup menu [Advanced Settings] does not work.

My Dropbox Backup process has started, and is painfully slow. 8 hours and it hasn't uploaded 150 GB yet. So, I want to increase the upload bandwidth - however, the menu where these settings are found will not open. I click the button, and nothing happens.

 

Does anyone have a solution?

 

Dropbox Backup -> Advanced Settings -> Adjust bandwidth limits

desktop
Dropbox Backup

3 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI there ppoli - sorry to hear about this. 

     

    May I ask what Dropbox plan you're on at the moment? 

     

    Apart from that, could you let me know your computer's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

     

    Also, are you able to adjust your bandwidth settings through the app's preferences under the Network tab? 

     

    Let us know more and we'll take it from there. 

  • ppoli's avatar
    ppoli
    Explorer | Level 3
    2 years ago
    May I ask what Dropbox plan you're on at the moment? 

     

    Apart from that, could you let me know your computer's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

    Trial version, Dropbox Plus (Personal), 2TB.

    Windows 11 Home 23H2

    Dropbox v. 210.4.4854

     

    Also, are you able to adjust your bandwidth settings through the app's preferences under the Network tab? 

    I am, and set the parameters to 9999999, but it has no effect.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information ppoli 

     

    Can you also send us a screenshot of the app's exact status as well so that we can have a visual too?

     

    Have you tried rebooting your computer and/or quitting and relaunching the app?

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