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Madmaniakid's avatar
Madmaniakid
Explorer | Level 4
7 months ago

Branding not working or showing

Hello all, 

 

So I upgraded my plan to the business plan, I have tried to use the branding option so the videos I share to customers will show my business logo and background image.
I have uploaded both the logo and background images and they show up on the previews but when you go to the shared link it just shows as the usual plain dropbox view.

Any ideas please.


Account Settings
dropbox business

3 Replies

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  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi Madmaniakid ,

     

    Thanks for reaching out to us.

     

    Are you using the branding exclusively for videos ? Are you able to visualize it in presentations, documents or image files? 

     

    Can you please check this and get back to us? 

    • dreambox3323's avatar
      dreambox3323
      New member | Level 1
      2 months ago

      I notice this still hasn't been fixed. Once uploading logo and a background, it seems it can never be changed! Why would I pay to upgrade for a service like this?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 months ago

        Are you on a paid plan or a trial?

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