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Forum Discussion
I can't access my paid Dropbox account. How can I find my files and move them to another account?
Hi,
I created dropbox basic account via google ages ago and then subscribed to Plus with my work email. However I never managed to link them successfully, so I just kept using the work email. It has always shown that my work account has 2GB of storage and my personal account has 2TB, so the storage has been mixed up (but it still worked and currently shows that I have Basic plan on my personal account, but 700GB/2TB is used.
The problem is that my old email no longer exists; the files are still there, I still pay for the Plus subscription, but I can't access them anymore. Is there any way to link the accounts? Or to access my work account once again, so I can backup some of the important files, then cancel the subscription and subscribe to Plus from my personal email?
Thanks in advance
7 Replies
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- Nancy
Dropbox Community Moderator
Hey Sad Doggo, thanks for posting on our Community today.
You mention that the email address of your paid Dropbox account is no longer available; do you remember the password of the account perhaps? If yes, and you try to sign in, what do you see exactly?
While it’s not currently possible to pair two personal Dropbox accounts, you can always merge them and then, delete the account you don’t need (after you’ve also cancelled your subscription).
Let me know once you have more info.
Hey, I'm pretty sure that I remember the password, but it forwards me to sign up site once I enter the old email.
- Mark
Super User II
How long ago did you log in?
Have you been continuing to pay for it?
About 2 months ago I think.. I could fill out a form somewhere about the people I have shared folders and file names etc and got a one-time login; was advised to change my email (which I did - to my personal one).
I am currently still paying for the subscription.
Credit card
- Hannah
In that case, can you please use our payment lookup tool, to find the email address associated with your paid account?
Is it giving you your personal email address?
