Forum Discussion

eddie9's avatar
eddie9
New member | Level 2
4 years ago
Solved

iPhone shows a white page, when signing in.

Getting a white screen when signing in. Using an IPhone & tried Safari & Chrome. Was working fine 3 days ago.

Account Settings
Mobile
  • Jackson's avatar
    Jackson
    4 years ago

    Hello eddie9, sorry to hear about your sign in issue.

     

    Have you tried signing in the Mobile app? Does it have the same issue?

     

    Could you clear the browser cache, and let us know if anything changes?

     

    Please give another browser a try, or an incognito / private window, with no plugins or extensions running.

     

    If the issue is not fixed with the above, could you send us a screenshot of the white page?

     

    Thank you!

     

     

     

     

2 Replies

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  • Jackson's avatar
    Jackson
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hello eddie9, sorry to hear about your sign in issue.

     

    Have you tried signing in the Mobile app? Does it have the same issue?

     

    Could you clear the browser cache, and let us know if anything changes?

     

    Please give another browser a try, or an incognito / private window, with no plugins or extensions running.

     

    If the issue is not fixed with the above, could you send us a screenshot of the white page?

     

    Thank you!

     

     

     

     

  • eddie9's avatar
    eddie9
    New member | Level 2
    4 years ago
    Hi Jackson, not having any luck signing via the website. Tried changing browsers and going into private mode, same result. Did however manage get access via the App. Problem solved.

    Thank you for helping me and hope you have a good day.

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