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Rex77's avatar
Rex77
Explorer | Level 3
2 years ago

Locked Account

i have a dropbox account link with my yahoo mail, and i forgot the mail password and after few tries the completely lock my account as i don't have any recovery in it, then when i try to login to my dropbox account the told me that password expired and we sent you the code in the mail which I don't have access to so i am enable to receive the code and this matter is like more then 1 year ago but today i try to sign in my yahoo.mail the somehow connect my yahoo mail to my gmail account and now i have access to my yahoo account but i can't receive the code from dropbox...so kindly help me out with it...Thanks dropbox team

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi Rex77 

    Is it over a year since you last logged in? If so I'm afraid all data will have been deleted due to inactivity. 

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