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smcoly
2 years agoNew member | Level 2
Moving all files/pictures/etc to a new account
Unfortunately I didn't realize until it was too late that I have two dropbox accounts, personal and professional. Because they can't be combined, I wonder how I can move everything to the professional account, and then change that email to the one I use most.
OR
Can I upgrade one and transfer the paid membership I have for the professional account to the personal account. I have close to 10,000 and am fearful I will lose a lifetime of information.
1 Reply
- Rich2 years ago
Super User II
smcoly wrote:
I wonder how I can move everything to the professional account, and then change that email to the one I use most.
You can't transfer space or a subscription to another account, so you'll need to move your files. You can do that by sharing a folder between the two accounts and moving all of your files into the share on the old account, and then out of the share on the new account.
To change the email address, you'll need to use a third email. First, change the email address on the old account to a third email address. That will free up the original email to be used on another account. Then you can change the email address on the new account to the original email.
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