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My desktop app is linked to a different account - How can I link it to my own account?
on my windows computer, I have a dropbox folder which was set up with my accountant to share files into. This was set up before I started my own paid dropbox account. Since that was set up, I am now working with a designer and we have shared folders which I can see in the online version but I can't see them in my desktop dropbox folder. I have tried dragging them from the online into the desktop folder but it won't let me. I have also tried from my paid dropbox account, downloading the dropbox desktop app again, it does the install but then nothing happens and when I check the desktop folder it is still only showing my accountants folders?
4 Replies
- Hannah
Dropbox Community Moderator
Hey julie221, welcome to the Dropbox Community!
If the Dropbox app on your computer was set up and connected to a different account than your own, it's expected that the Dropbox folder shows the files from that account.
Not to worry, though, it's an easy process to unlink that account from the app and link yours.
You'll need to follow these steps to sign out of the previous account; this will disconnect it from the app.
You can delete the existing Dropbox folder if needed, as it will no longer be syncing and won't affect the other user at all.
Then, you can follow the prompts to sign in with your own Dropbox account credentials and the app will sync your files to the computer.
Let me know how it goes!
Thanks for your reply. I probably didn't make it very clear in my original post that I need to also be about to see and share to the accounts folder that was originally in there, is that possible?
- Hannah
Thanks for your reply, Julie!
Just to clarify, is this a shared folder between your accountant's account and your own?
Can you give me some more info as to how you've been sharing your files so far, so that I can get a better understanding of your setup?
DF-DropboxCommunity Manager
hey julie221, just wanted to follow up to make sure you say hannah's questions so we can help you get set up!
