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pinkyellowroses74's avatar
pinkyellowroses74
Explorer | Level 3
2 years ago

My devices are linked to two different email addresses

When I now go to dropbox on my PHONE, it appears to be linked to ONE of my prior (but still active) email addresses. When I go to dropbox on my COMPUTER, it appears to be linked ANOTHER one of my email addresses. I got a new phone update several years ago and wanted to start using dropbox again. When I went to open dropbox (probably on my computer), it appeared I was setting up a NEW dropbox account. However, I could see older pictures I had saved in dropbox previously. I'm not sure what happened but, this is the confusing part. When I go to dropbox on my computer, in the upper right hand corner, the second of my email addresses is shown. When I go to dropbox on my phone, the first of my email addresses is shown. ***My fear now is that if I sign out of one or both accounts, I will be locked out of BOTH dropbox accounts!  Can you see accounts for both yahoo.com and gmail.com? Have they been combined? Were all of my previous account's photos carried over when you set up my newer account? It appears most were, but I am missing some that I thought I had uploaded to dropbox with the prior email address. Thank you.

4 Replies

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  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi pinkyellowroses74,

     

     

    Thanks for getting in touch.

     

    It looks like this account is linked to a Gmail address. Would it be alright if we contacted you via email?

     

    We can continue from there.

  • pinkyellowroses74's avatar
    pinkyellowroses74
    Explorer | Level 3
    2 years ago

    Support was horrific. You have combined an old account associated with one device and newer account with another device. Some of my irreplaceable photos in folders have been “emptied”. And today I still have not gotten confirmation if both accounts are active -one links to phone and a different one links to computer. ([removed per Community Guidelines] (1st and older account) and [removed per Community Guidelines] (2nd account set up). 
    TERRIBLE TERRIBLE TERRIBLE that you can’t figure this out and explain to me how to fix it. More like DripDropbox!!

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