Forum Discussion

brayshawcreative's avatar
brayshawcreative
Explorer | Level 3
3 years ago

Remove a business account I no longer have access to.

I have my own dropbox account that I use for my business (though it shows as a personal account but it uses my business email to access). 

I WAS working for a company that had a dropbox business account and I use the email I had with that company to access that dropbox. Though it appears the accounts are linked as I was able to switch between accounts in the app and on web browser. 

I no longer work for the company nor do I have access to the email account associated with that account. I'd like to remove it and and link it has to MY business email so I'm only dealing with ONE dropbox account. I'm getting some errors saying something about a business account. It says it can be adjusted in settings but I'm coming up blank.

Any advice would be much appreciated.

Thanks-Scott

3 Replies

Replies have been turned off for this discussion
  • jascky's avatar
    jascky
    Explorer | Level 3
    3 years ago

    it's not a big issue you can recover your email have you applied two factor authentication?

  • brayshawcreative's avatar
    brayshawcreative
    Explorer | Level 3
    3 years ago
    I'm not trying to recover anything associated with the business account. Not the email nor the Dropbox files. I just want it unlinked from me and my email.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey brayshawcreative, thanks for reaching out to our Community.

     

    Have you tried the steps in this article, to see if they help?

     

    If not, please send us a screenshot of the error you're getting, so we can take a look.

     

    Thanks!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!