Forum Discussion

brayshawcreative's avatar
brayshawcreative
Explorer | Level 3
2 years ago

Remove a business account I no longer have access to.

I have my own dropbox account that I use for my business (though it shows as a personal account but it uses my business email to access). 

I WAS working for a company that had a dropbox business account and I use the email I had with that company to access that dropbox. Though it appears the accounts are linked as I was able to switch between accounts in the app and on web browser. 

I no longer work for the company nor do I have access to the email account associated with that account. I'd like to remove it and and link it has to MY business email so I'm only dealing with ONE dropbox account. I'm getting some errors saying something about a business account. It says it can be adjusted in settings but I'm coming up blank.

Any advice would be much appreciated.

Thanks-Scott

  • jascky's avatar
    jascky
    Explorer | Level 3

    it's not a big issue you can recover your email have you applied two factor authentication?

    • brayshawcreative's avatar
      brayshawcreative
      Explorer | Level 3
      I'm not trying to recover anything associated with the business account. Not the email nor the Dropbox files. I just want it unlinked from me and my email.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey brayshawcreative, thanks for reaching out to our Community.

         

        Have you tried the steps in this article, to see if they help?

         

        If not, please send us a screenshot of the error you're getting, so we can take a look.

         

        Thanks!