Forum Discussion

aiDrakou's avatar
aiDrakou
New member | Level 1
3 months ago

Sudden change of language on mobile app Russian.

Hello, I have a problem with Dropbox mobile app . Cannot change it back to english. Desktop language is in english but my phone app (ios) language is in Russian. Checked the settings language on the general of the phone is in English . Cannot find a way to change it back. Please help.

  • In general, the language of your Dropbox mobile app is determined by the system language of your operating system.

    I suggest checking your iPhone's language settings:

    1. Go to your iPhone's Settings > General > Language & Region.
    2. Ensure the primary language is set to English and remove Russian language from the preferred languages list
    3. Restart your phone to ensure the settings are applied to all apps.

     

    If this does not resolve the issue, I recommend to uninstall and reinstall the Dropbox app.

  • aiDrakou's avatar
    aiDrakou
    New member | Level 1

    Hello, I have already done that twice but nothing changed 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey there, aiDrakou, I hope you're doing well!

      I'd also suggest what maher1982 mentioned about restarting your mobile after uninstalling the app. Have you tried it, by any chance?

      Let us know more! 

  • Hi, did you restart the phone after changing the default language? Have you tried deleting the app and reinstalling it?