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Forum Discussion
2FA key needed for the authentication app.
I’m setting up an Authenticator app, and my QR code reader in Apple pictures app is hacked. The button to read the QR code doesn’t work. How can I get the set up key to do a manual setup? Thanks
7 Replies
- Megan
Dropbox Staff
Hello again, PrivRelay!
If I understand correctly, it sounds like you're trying to set-up 2FA but scanning the barcode doesn't work, is this right? If not, feel free to clarify.Have you tried to alternatively receive your security code by text message, or to manually enter your secret key?
Keep me posted, and we'll take it from there.
Thanks for your help. I’m trying to set up Google Authenticator. My iPhone is hacked. The QR reader button in Apple photos has been disabled. Can you help me get the key/code I need to type in to the Google Auth App to add Dropbox?
Hello. I don’t have access to my secret keys. I received an error message when trying to receive a text/SMS message. Thanks
here’s the screenshot. Thanks
- Hannah
Thanks for the screenshot, PrivRelay.
I can see that your previous ticket about this is closed, as our experts have explained the situation and it seems that there isn't much that can be done.
Now, I know you've been over this before, but here on the Community we have no visibility on account-specific info, so if you'd like to pursue again, I'd suggest opening a ticket with our support team directly.
You'll need to follow these steps to do so, though:
- Open a private browsing/incognito window and go to this page.
- Use an email address you can access, describe your issue and submit the form.
Let us know when you have your new ticket number.
