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fouje's avatar
fouje
Helpful | Level 5
3 years ago
Solved

Access to original BASIC personal account.

I opened a new BASIC personal account using a diffrent email address and can now no longer open my original Dropbox (personal) account?

account access
Dropbox Basic
  • fouje's avatar
    fouje
    3 years ago

    Thank you Rich. Every time I logged in it would show no files of data from the original account. I just logged in again and can see all of my original data. 

     

    I have no idea why, but all seemss to be fine now. 

     

    Thanks for assisting.

    Best Regards,

    John

     

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    fouje wrote:

    I opened a new BASIC personal account using a diffrent email address and can now no longer open my original Dropbox (personal) account?

    Why? What happens when you try? Are you getting an error message? Are you doing this in the Dropbox application on a device, or the Dropbox website?

     

    Without details of the issue we won't know how best to assist you.

  • fouje's avatar
    fouje
    Helpful | Level 5
    3 years ago

    Thank you Rich. Every time I logged in it would show no files of data from the original account. I just logged in again and can see all of my original data. 

     

    I have no idea why, but all seemss to be fine now. 

     

    Thanks for assisting.

    Best Regards,

    John

     

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