Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

juliesiemers's avatar
juliesiemers
New member | Level 2
2 years ago

Can I disable access to an account on a laptop I can't access?

I have a laptop I can't access and would like to disable the access from that device.  Do I need to close my account and restart another one?  I don't want to lose all my files.   Thank you.

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi juliesiemers, thanks for contacting us!

     

    You can delete an device from your account by logging in and accessing this page directly.

     

    From there you can remove any connected devices.

     

    If you need any further assistance, please let me know!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!