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Forum Discussion
Can I disable two-factor authentication to access my account?
I need access to my account tied to [removed per the Dropbox Community Guidelines] is there a way to remove the 2 factor authentication? I need to get access to my files on there
3 Replies
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- Hannah
Dropbox Community Moderator
Hey toyosolanky, thanks for posting your question today.
I'm afraid that without access to the account, you won't be able to turn off the two-factor authentication.
Do you have access to your backup codes? If so, see how to use them to regain access to your account here.
I hope this helps and if you have any questions, let us know.
Hello Hannah,
I don't have access to my backup codes unfortunately :(
So how can i gain access to it?
- Rich
Super User II
I don't have access to my backup codes unfortunately :( So how can i gain access to it?
If you don't have access to the authentication device, and you don't have the backup codes, there's no way to gain access to the account.
