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Forum Discussion
defaus
2 years agoNew member | Level 1
Can I increase the licenses on a Business trial?
Hi, I'm on a business trial plan at the moment and I want to add more license to the team (10 license).
I tried doing it via the admin console in manage license, but it always says payment error, even though I have added the billing method. I tried with different browsers as well and nothing worked (mozila, chrome, opera, edge). I tried managing license from different panels, billing panel and member panel and both did not work and return the same payment error.
Then I tried to invite 10 people into my team so I can have 10 license, but this also does not work.
The first 2 invitations were sent successfully, but when I tried to invite more people, I get this error.
How can I increase the number of license that I have on business trial? Or can this not be done at all?
Thanks.
5 Replies
- Hannah2 years ago
Dropbox Community Moderator
Hey defaus, thanks for bringing this to our attention.
Can we actually reach out to you via email, so we can take a closer look?
Let me know.
- defaus2 years agoNew member | Level 1
Hi Hannah thanks for replying.
Yes, that'd be great. Here's my email address:
[removed per the Dropbox Community Guidelines]
- defaus2 years agoNew member | Level 1
Hi Hannah, thanks for replying.
Yes, that'd be great, here's my email address:
[removed per the Dropbox Community Guidelines]
- defaus2 years agoNew member | Level 1
Hi Hannah, unfortunately I cannot share my emails due to the communication guidelines.
- Hannah2 years ago
Dropbox Community Moderator
We are removing your personal info, defaus, as it's not allowed on the Community, according to our guidelines.
But we already have your email, so I just emailed you.
See you there!
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