Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
2meter
31 days agoNew member | Level 2
Can I see which files the hacker downloaded from my Dropbox account and from which IP address?
Hey all
I created my email before authendicators was a thing, sadley it got hacked and true that 45 of my acccounts including Dropbox.
i fixed the security and got my dropbox back.
i know they changed password to drop box and my other accoounts. but how can i see if they downloaded any files from it or what ip's that did what.?
i have a few documents in the folder that i would like to do a search on, to see if they did acces em. hope you can help me.
Thanks in advance
//Thomas
5 Replies
Sort By
- Nancy31 days ago
Dropbox Community Moderator
Hey 2meter, thanks for posting on our forum today.
If you go to your Security tab here, do you see any IP addresses that don’t belong to you?
Other than that, I’m afraid it’s not possible to see which Dropbox files were downloaded from your account, or from which IP address they were downloaded exactly.
However, since I understand that this is a security concern, I can go ahead and log you a ticket. This way, our team can review your case and see if there’s potentially something more they can offer on their end (since we don’t have any account visibility on the forum).
Let me know if that’s OK, and I can message you to the email address that’s linked to your Community profile here.
Keep me posted.
- 2meter31 days agoNew member | Level 2
Hey Nancy
I am so happy to read your post.
I would werry much like you to log me a ticket for your team.
I know that they was on this accout. And i already did these steps to pevent leak:
Changed password and addet authendicator. Removed theres acces and all devices connected. Kicket all all signed in accounts off (forcing them to relog)
Then i removed all dropbox files away from dropbox. i deleted all files on drops box. I did keep deleteing to i could not see any restore file's posible.
i did these from my PC ip that i can inform you about in a closed ticket, if needet.
I always log on this account true my phone (another ip than my pc)
The attack on dropbox happent time: Saturday 12/4-2025 at 14:03 +1 gmt (password change)
Thanks in advance
//Thomas
- 2meter31 days agoNew member | Level 2
my phone's ip and my pc's ip shuld be easy to find. its the 2 ip's thats always have been connected with this account, before the attack.
//Thomas
- Mark31 days ago
Super User II
The only IP's which are tracked and logged show up on http://www.dropbox.com/account/security
There are no logs of who downloaded what :(
- Nancy30 days ago
Dropbox Community Moderator
Hi again, Thomas! I’ve just logged a new ticket for you. Please go ahead and reply, when you get the chance, and we’ll take it from there.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!