Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

guandai's avatar
guandai
Helpful | Level 5
4 years ago
Solved

Can not add 'Security keys'

Can not add 'Security keys'

Two-step verification,  the page can not add Security keys
I have tried  windows, iphone,  ipad , mac, chrome . edge, firefox,  safari .   different Dropbox account. 
None above works.
'Add' button  didn't allow me add new Physical or build-in keys. 
'Add new key' button  simply  close the window

Security keys
Require a physical key be plugged into your USB port to sign in.
0 keys
Edit Add
 
account access
security
  • guandai's avatar
    guandai
    4 years ago

    THank  , I believe your team just fix the problem   when you are writing to me . something happened during last hours.

    every thing is working now.  it was annoying me  for several days  but it is is working again.   

     

    thanks

2 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi guandai, how are you today? 

     

    If I understand this correctly, it sounds like you're trying to enable two-step verification, am I right on this? 

     

    You mentioned that you tried a different Dropbox account too, and that it didn't work which is kind of weird. Are these the steps you follow on your end to enable the feature? 

     

    In regards to the "Add" and "Add new key" button, can you walk me through the steps you follow and how do you get there?

     

    Thanks a bunch!

  • guandai's avatar
    guandai
    Helpful | Level 5
    4 years ago

    THank  , I believe your team just fix the problem   when you are writing to me . something happened during last hours.

    every thing is working now.  it was annoying me  for several days  but it is is working again.   

     

    thanks

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!