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Dave4443's avatar
Dave4443
Explorer | Level 4
2 years ago

Can't log in to my account online

Hi. I can't log in to web version using the email address I normally would (my desktop dropbox is fine). When I put my email address in, it takes me to the sign up page instead of asking for my password. I've used DB for years with that email. Recently my colleague did make some changes with our account so maybe that was the problem. Thanks

account access
security

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dave4443, thanks for messaging the Community!

     

    Are you part of a Dropbox Business team, since you mentioned your colleague made some changes to it?

     

    Have you confirmed with them exactly what changes were made?

     

    This will help me to assist further!

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