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nkelley55's avatar
nkelley55
New member | Level 2
2 years ago

Disbanding my account to downgrade

I need to disband my team and downgrade my account to an individual plan. I only need one license and static access to our data going forward. I am the admin of the account. I tried following the instructions in the help desk article here: https://help.dropbox.com/account-access/locked-state#disband, but after step #3 I do not see a red banner (#4) to get to the next step, "see next steps." Any ideas how I can get here to complete the process?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there nkelley55, sorry to hear you're having issues with this.

     

    These steps would apply for teams in locked state. If you're not in locked state, you should be following these steps instead.

     

    Let me know if this helps!