Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

nkelley55's avatar
nkelley55
New member | Level 2
3 years ago

Disbanding my account to downgrade

I need to disband my team and downgrade my account to an individual plan. I only need one license and static access to our data going forward. I am the admin of the account. I tried following the instructions in the help desk article here: https://help.dropbox.com/account-access/locked-state#disband, but after step #3 I do not see a red banner (#4) to get to the next step, "see next steps." Any ideas how I can get here to complete the process?

downgrade
dropbox business
Team admin

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there nkelley55, sorry to hear you're having issues with this.

     

    These steps would apply for teams in locked state. If you're not in locked state, you should be following these steps instead.

     

    Let me know if this helps!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions