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Forum Discussion
Don’t have access to my email address to get the 6-digit security code
Good afternoon,
I have my Dropbox linked to my old college email. This email I no longer have access to. The school only allows current students to access their school email account. Therefore, I know my email and password for Dropbox but when I log in the 6digit security code gets sent to my linked school email, which I no longer have access to and therefore can’t get access to my Dropbox. Can I switch where the access code gets delivered such as my phone number that’s on file or another email. Can I please speak to someone about authenticating my identity so I can access my account and then I can switch the email linked to it. I have too many files I need in this account for it to just not be able to access.
thank you.
1 Reply
- Mark
Super User II
Its very unlikely you'll be able to get the account access back. The T&C's state that you need to keep your email address etc. up to date. You can see info at https://help.dropbox.com/account-access/lost-email-access
However, that said, you need to contact support via http://www.dropbox.com/support while not logged in. That means even to here, so, use an incognito window.
