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Forum Discussion
Dropbox Remote Management preventing access from reset MacBook Air
I did a hard reset of my Macbook Air, but I keep receiving this message preventing me from logging in. There are no devices set up connected to my account. How can I remove this request from Dropbox for Remote Management? Whenever I click next, nothing comes up to try logging in.
5 Replies
- Mark
Super User II
That is something on your device itself that's locking it - do you use Okta at all? Can you disable that?
I used Okta multiple years back for work but I haven't worked there in years and don't have any credentials - and when I press next, nothing even comes up to try logging into anything! Is there a way for DropBox to overdrive this to get me into my computer?
- Mark
Is there a way for DropBox to overdrive this to get me into my computer?
It isnt a Dropbox error - its Okta that is blocking it. Thats the app thats causing the issue I'm afraid.
What happens if you try Cancel? Uninstall Okta?
- Rich
How can I remove this request from Dropbox for Remote Management?
This isn't related to the Dropbox application. It looks as though this computer was originally a corporate device (used by a Dropbox employee) and secured through remote management. Did you purchase it used by chance? Or were you a Dropbox employee at one time?
I doubt anyone here will be able to assist with this. You'll probably need to contact Support, or maybe even their internal IT department directly, to see if they can remove the device from remote management.
- Nancy
Dropbox Community Moderator
Hey ESTHERKIM2892, apologies for the late reply.
If you still need help with this, please let me know and I can log a ticket for you, so that we can investigate this.
