We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

spilly82's avatar
spilly82
Helpful | Level 6
2 years ago

Dropbox Sync errors on Windows Search folder

My system is a normal Windows 11 desktop.

All the standard Libraries, including DropBox, are re-located to    D:\Users\%user%\

All libraries, incl DropBox, are indexed by Windows Search for file names and contents

Consequently, Windows creates a Search folder inside the Dropbox root during the index build process.

with this folder tree 

 

Dropbox > Search > Data > Applications
                        > Temp > usgthrsvc

Sync Error messsages occur for the usgthrsvc folder and four other files
All request "Give DropBox permission to access this file" or folder

 

1. How can I get rid of the error flag on the Dropbox system tray?

2. Should Dropbox Sync not be aware of the Search folder and skip it totally?

 

No system search indexes should under any circumstances ever be uploaded elsewhere

- though I'm pleased to note that the top level "Search" folder is not flagged online as shared

 

Is it recommended to modify the folder security to give my User Read permissions?

assuming the DropBox app runs with my Admin user privileges

 

Thanks in advance

 

Spilly

 

 

3 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi spilly82, thanks for bringing this to our attention.

     

    We've not received any reports of other users experiencing this behavior and we appreciate the feedback on this matter. 
     
    We take all comments into consideration when improving the Dropbox app and services.

  • spilly82's avatar
    spilly82
    Helpful | Level 6
    2 years ago

    To ensure my report reflects the true Win 11 default situation, I restarted in  Safe Mode with no web access and permanently deleted the entire Search folder from Dropbox.

    On restart I then reset Windows Search to re-index the entire system.

     

    The error behaviour I report occurred when the indexes were freshly rebuilt.

    I confirm Windows search behaves as I would expect: file names and/or contents

    It's very likely the same in Win10 too.

     

    spilly

     

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!