We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
rmozz
3 years agoNew member | Level 2
Expired email account
The email address which I used to sign up to dropbox was a company email account and has expired and I can no longer access the email account. How do I reset my registered email address if I cannot access my email account?
1 Reply
- Rich3 years ago
Super User II
rmozz wrote:
How do I reset my registered email address if I cannot access my email account?
Are you able to sign in to your Dropbox account? If so, you can update your email address from your Account page, assuming you had previously verified the email. If you're not able to sign in to your account because you don't remember your password or you're being sent a security code to the existing email, then you won't be able to gain access to the Dropbox account without access to the email address. In this case, your best option is to contact the company and see if they can reinstate your email address.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!