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Forum Discussion
Getting error that my account was disabled due to inactivity when trying to login
When I logged in to my account earlier on the app it worked and later i logged off and tried to log in again and it said 401 unauthorized account was disabled, but when I tried to login to my account on safari it said my account is marked inactive so was my disabled because it was inactive I am panicking right now I didn’t break any guidelines
5 Replies
- Rich
Super User II
tried to login to my account on safari it said my account is marked inactive so was my disabled because it was inactive ...
When was the last time you signed in to the account? If the account was idle for more than a year it would have been deleted due to inactivity.
The last time I logged in was today but if you are not talking about that it’s was may 2024
- Rich
The last time I logged in was today but if you are not talking about that it’s was may 2024
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
So did it get disabled for inactivity??
- Rich
So did it get disabled for inactivity??
Only Support will be able to answer that, which is why I suggested you open a ticket.
