Forum Discussion

Trohrer's avatar
Trohrer
Explorer | Level 3
12 months ago

How can I restore my missing passwords?

All my passwords have disappeared except for an old one. How is it possible to restore

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey Trohrer, welcome to the forum. 

     

    Can you please clarify when was the last time you were able to access all of them? 

     

    Is it possible you’ve set up Dropbox Passwords with a different account as well (under another email address), and your passwords could be saved there instead?

     

    Let me know, and we’ll take it from there.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Trohrer, sorry to jump in here.

         

        Are you having this issue with the Dropbox Passwords mobile app or the browser extension?

         

        If it's the extension, can you try from a different browser as well, to see if that makes a difference?

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