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Mitros's avatar
Mitros
Explorer | Level 3
2 years ago

I connected my Huawei device to Dropbox, but it shows as Android SM.

Why dropbox recognized my new Huawei Nova 10 SE as Android SM-A5360???

p.s.

no board for this question

7 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    We need info here - why isnt it working? What is the error etc.?

  • Mitros's avatar
    Mitros
    Explorer | Level 3
    2 years ago

    Program work,but why reporting Android SM-A5360 instead Huawei nova 10 SE.

    Note:i must install Gbox bcs new Huawei not support Google play directly,and for all app must install first Gbox and after Google play...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mitros, are you seeing this under the Security tab of your account settings? Can you send me a screenshot of what you see? You can hide the rest of your devices, if there are any.

  • Mitros's avatar
    Mitros
    Explorer | Level 3
    2 years ago

    I dont know how to insert screenshot,instead I copy/paste Devices

    These devices are linked to your personal Dropbox account.

    Device name Location Most recent activity  
    DESKTOP-726H7RT
    Čačak, Serbiain the last hour 
    Android SM-A5360
    Čačak, Serbiaabout a day ago 
    As you can see,wrong model,wrong town!!!
    (huawei nova 10 se,belgrade)

     

     
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mitros - thanks for the additional information. 

     

    Could you try clicking on the camera icon within your reply's box to see if you can attach your screenshot from there?

     

    If you can also share some additional information about the issue you're facing, that'd be great.

  • Mitros's avatar
    Mitros
    Explorer | Level 3
    2 years ago

    Dear Walter
    why insist on screenshot? The question is simple,why Dropbox (ang Google too), do not exactly recognize my Huawei nova 10 se? Instead of that Dropbox and Google recognize my Huawei like some other model,Samsung or Xiaomi. Maybe app Gbox have something with that?
    p.s.
    I must install Gbox, bcs new Huawei do not support Googleplay...

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Mitros wrote:

    Dear Walter
    why insist on screenshot? 


    Because we cannot see what is happening from text and it really isn't very clear. 

     

    If its the screen that lists them then that's the info its pulling in from the software. If its not just doing so here then the issue isn't with Dropbox its to do with what is being sent via the phone. Note, however, that the name of the device on the system doesn't impact or alter how the service works. 

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