Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Paridhika Kayal's avatar
Paridhika Kayal
New member | Level 2
26 days ago

I do not have access to my email and I am getting passcode on that email when I sign in.

I know the password. Is there some way that I can sign in without the security code that I am getting on my old email?

4 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    26 days ago

    Hi Paridhika Kayal, welcome to our Community!

    I’d recommend getting in contact with our support team directly to look into this matter in more detail.

    You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.  

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

    Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

    Thanks a bunch! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    26 days ago

    Thanks for that Paridhika Kayal​!

    It seems your email ended up on our spam filter, but no worries.

    I created a new one on my end for you. Reply back to me, and we'll take it from there! 😇

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!