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Forum Discussion
I have 2 factor authentication, but the email doesn’t exist
Greetings, I am a subscriber with you and I recently changed my phone number and tried to enter the Dropbox account on my new phone and I can't access it because it asks me for the 6 codes sent to the email, but the email that has the account no longer exists due to inactivity. I know my password for my Dropbox account and everything, I just need you to help me access it again.
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- Mark
Super User II
I just need you to help me access it again.
You may not be able to I'm afraid have a look at https://help.dropbox.com/account-access/lost-email-access
And then if needed log a ticket at http://www.dropbox.com/support while not logged in. This means even to the forums so try using an incognito window.
- Jay
Dropbox Community Moderator
Hi Kmaysonet, thanks for bringing this to our attention.
As Rich stated, it would be best to contact the support team directly in order for them to look into this in more detail.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
Sure my ID ticket is #25100574
- Jay
Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.
Ok I'll be on the lookout
