One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Ianhsu
2 years agoNew member | Level 2
I need to recover an account that accidentally has been added to a business structure.
I wanted to share a folder to an external person. Somehow that third account now is part of my business team, and that person now can not see his personal files. I need urgently to unlink that account without losing data
Ianhsu wrote:
Somehow that third account now is part of my business team, and that person now can not see his personal files. I need urgently to unlink that account without losing dataYou need to convert their account back to a personal account. Do not just remove them from the team as doing so would delete the account. If that were to happen, you only have seven days to restore the account.
- Rich
Super User II
Ianhsu wrote:
Somehow that third account now is part of my business team, and that person now can not see his personal files. I need urgently to unlink that account without losing dataYou need to convert their account back to a personal account. Do not just remove them from the team as doing so would delete the account. If that were to happen, you only have seven days to restore the account.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!