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I requested SMS verification to access my account but received codes from different senders
I have exactly the same. I requested sms verification after multiple attempts using 2-factor authentication methods, failing (passkey and ubikey). I received two sms messages, first from DROPBOX, and several seconds later from +4478730XXXXX. The code was different. I have only used the code from DROPBOX but still unable to login. Is my account compromised? This happened on a different account then my account I am using right now.
6 Replies
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- Hannah
Dropbox Community Moderator
Hey Robby W, thanks for reaching out to us.
I moved your post to a thread of its own, since the thread you originally posted in was a bit old.
Now, since this is a sensitive, security related issue, I would suggest reaching out to our support team directly.
You can do so, by opening a private browsing/incognito window and going to this page.
Let me know when you get your ticket number.
Thanks!
unfortunaly I cant reach out, not even by email on a basic plan. do you have a support emaildress that I can use for this security related issue?
Yes, it is not possible through that link and my subscription
- Hannah
Hey again, Robby.
You can actually reach out to our support team, if you follow the steps I gave you, even with a free Dropbox account.
Just don't sign in to your Dropbox account and follow the steps; it should take you to a form you need to fill out, so let me know when you have your ticket number.
- Rich
Super User II
Yes, it is not possible through that link and my subscription
You need to visit that link while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
