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I want to access my paid plan, but I get redirected to my free Basic account instead.
Hello everyone, sadly I had to come her for help with a simple task.
I had a free account for a while using a gmail username, but I upgraded last year to Dropbox+ using a different email username. However the free account seems to take over when I sign in and I need to delete it, but reading Dropbox instructions I will lose all my files and folders.
My question is will I lose everything by deleting the original free 2GB account?
Thanks in anticpatioin!
1 Reply
- Nancy
Dropbox Staff
Hey Mike Commins! Thanks for posting on our Community.
It sounds like you need to log out of your free Basic account instead (deleting it would indeed result in the permanent deletion of your files there).
Depending on the platform you’re using (Dropbox website/desktop app/mobile app), you can sign out of it this way.
After that, you should be able to log back in with the email address of your choice.
Let me know if that helps.
