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StephenWDR's avatar
StephenWDR
New member | Level 2
16 days ago

I would like a Passkey option

I managed to find a link that properly defines the use of a Passkey: help.dropbox.com/security/protect-account . However, the link provided at the bottom of the page, "Learn how to setup a passkey", goes to the TFA discussion, with no reference to 'Passkey' support!

Also, the Dropbox Chatbot is moronic and unusable as it doesn't understand the word 'Passkey'. Very frustrating.

I hope someone from DB monitors this forum. 

account access
security

2 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    15 days ago

    Hi StephenWDR, thanks for messaging the Community.

    As you're not referring to a physical key using biometrics, like it states in this section of the linked article, could you provide more information of what you're referring to in detail.

    This will help me to assist further!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    Hey StephenWDR, happy Monday! 

    Did you have the chance to review my colleague's response? Could you share some additional info with us? 

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