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Eyanks's avatar
Eyanks
New member | Level 1
2 years ago

I'm not receiving the password reset emails to my inbox

 I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email 

account access
emails
security

1 Reply

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Eyanks, thanks for bringing this to our attention.

     

    Is your email domain part of a business domain, or from a public email provider?

     

    Do you have any other devices currently connected to your Dropbox account?

     

    This will help me to assist further!

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