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fflowers's avatar
fflowers
New member | Level 2
6 months ago

Is it possible to get my files back if my account is disabled due to inactivity?

is it possible to get files back if inactive? was curious since the moment I received info I was no longer able to access account ?

account access
File access

1 Reply

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey fflowers, thanks for joining the Dropbox Community.

    I'm afraid that if the account does get disabled due to inactivity, then the files and the account itself are not recoverable.

    You'll be able to create a new account with the same email address afterwards, but you won't be able to get your files back.

    I hope this clarifies things, but if you have any more questions, let me know.

    Thanks.

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