Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dwu888's avatar
dwu888
New member | Level 2
2 years ago
Solved

Is this email from Dropbox scam or not?

Just receive the following email. I think it's a scam. Thought?

 

On Wednesday, September 25, 2024 at 09:21:26 AM CDT, removed <no-reply@dropbox.com> wrote:

 

 

removed is requesting files for "Auto-Billing Successful for Your Subscription."

You can upload files securely to Dropbox so that Mark can see them, even if you don't have an account. Learn more

Upload files

Mark wrote:

Dear Customer, You have been charged $396.98 for the Auto-Renewal of Norton Subscription. If you did not authorize this transaction, please contact our customer service at removed immediately to cancel it.

This email was sent to removed Is there an issue? Report to Dropbox
© 2024 Dropbox

 

  • Hey dwu888, thanks for posting here! 

     

    If you take a look at the email address of the sender, you will see that it uses a legit Dropbox domain, meaning this is a legit Dropbox email.

     

    However, if you don't recognize the sender, or the info they're asking from you, then I'd highly suggest that you ignore the email, and avoid clicking on any of the links too. 

     

    You can always use this link to report suspicious content too. 

     

    If you have any questions, I'm here! 

2 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey dwu888, thanks for posting here! 

     

    If you take a look at the email address of the sender, you will see that it uses a legit Dropbox domain, meaning this is a legit Dropbox email.

     

    However, if you don't recognize the sender, or the info they're asking from you, then I'd highly suggest that you ignore the email, and avoid clicking on any of the links too. 

     

    You can always use this link to report suspicious content too. 

     

    If you have any questions, I'm here! 

  • lisagengland's avatar
    lisagengland
    New member | Level 2
    2 years ago

    I received the same email today but from a different name, Rebecca Mcdonald....I believe it's a scam

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!