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tj_1337's avatar
tj_1337
New member | Level 1
2 months ago

My team account got locked and I didn't retrieve the files and now they're all deleted

hi folks, 

as my title says: 
My Basic plan was merged into business account, which got locked in July and I wasn't able to retrieve it before it got permanently deleted on 1st december 2024.

Are there any chances, to retrieve it back?
I'm willing to pay fully for it.  
But I wasn't able to find any way how to contact the team. 

I got there old data which I don't have anywhere else. 

Please, thanks and stay awesome everyone! :) 

cheers,
TJ

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    tj_1337 wrote:

    My Basic plan was merged into business account, which got locked in July and I wasn't able to retrieve it before it got permanently deleted on 1st december 2024.

    You can try contacting Support but you likely won't be able to recover the account. Once an account has been deleted it's not possible to recover the files that it contained.