Forum Discussion

anonymous's avatar
anonymous
29 days ago

My team has been disbanded following your Sales reps advice.

Team,

I have lost my team folder and members are signed out, I have upgraded to Dropbox Business but can see in my account. I have all proofs/chats what your representative told me to do. 

Now sales persons are not replying or support is not helping me. I am panicked since yesterday. Nothing is working and no help. 

I also got this email with subject The ForumIAS Academy team has been disbanded on Dropbox.

I need my team folder back like this

  • anonymous's avatar
    anonymous

    Currently I am seeing this in my dashboard which is wrong, I need my team folder back with all members as previous, i have just asked for more space and also bought for$540 business team , now i am seeing this like below, Its urgent please help #support

     

  • anonymous's avatar
    anonymous

    NancyPlease someone look into this , no one is replying to this thread, Should I go to twitter? Really bad support

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    I’m really sorry to hear this happened, anonymous, and thanks for posting it on our forum.

    From what I can see in our system, you’ve reached our support team in the meantime and your case has been escalated to our specialists, so they’ll take it from there. 

    I’ve also left them an internal note on your behalf.

    If there’s something else you may need, feel free to give me a nudge here.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!