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lasher796's avatar
lasher796
New member | Level 2
2 years ago

Password reset link missing in my email

I am receiving my reset password email but it doesn't have a link to reset anything.

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi lasher796, thanks for bringing this to our attention.

     

    It's possible that the link is hidden or missing due to images, or something else not loading in the email. 

     

    Are you viewing the email from within a program or the email site itself? Could you try sending another verification email to see if this helps?

     

    Keep me updated with any progress!

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