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Remote Wipe - Shows Unlink but not remote wipe. Why?
I have a professional account and have lost my phone. I cannot find any way to remote wipe this phone despite it being a function of my plan.
ANy ideas why this is not showing up?
I can see the phone in devices but it just has a waste basket to the right and says I can unlink it. But I want to wipe it not unlink it?
This should be far more obvious if it is a hidden feature?
Thanks
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- Rich
Super User II
TonyStew wrote:
I have a professional account and have lost my phone. I cannot find any way to remote wipe this phone despite it being a function of my plan.
Remote Wipe is a feature for computers; not mobile devices. There's no need to remote wipe a mobile device. You only need to log out remotely and the device will be unable to access your files, including those made available offline.
So you are saying if I unlink my mobile phone the files on there will not be available? Thats the only option i have at the moment.
Remote log out isnt an option. I guess they change their terminology regularly. It needs to be more clear and more obvious. At the moment it is not.
- Megan
Dropbox Community Moderator
Hey TonyStew, thanks for posting here!
For phones and tablets, you can unlink the device and it will have the same effect as a remote wipe.
Essentially, all of your Dropbox files, including the files you made available offline, can’t be accessed on that phone or tablet until you log back in on it.
I hope this clarifies!
