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Howdoo's avatar
Howdoo
New member | Level 2
2 years ago

Verification email doesn't have a link in it

Today I signed up for DropBox. I immediately got an email noting "We just need to verify your email address before your sign up is complete!"

There was no box to confirm, or link to acknowledge. 

Not sure if I am signed up or not.

Thoughts?


5 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Howdoo, thanks for bringing this to our attention.

     

    There should be a link visible in that email. Did you access your email from a program, or from the email site itself?

     

    Could you try switching browsers to see if this helps?

     

    Keep me updated with any progress!

  • Howdoo's avatar
    Howdoo
    New member | Level 2
    2 years ago

    Jay, there is no link. However, when I scroll my cursor just above the tag line: Happy Dropboxing!, the cursor changes to a pointer. (Apologies, I am not very computer literate.)

    That tells me there is an acknowledgement (or something) there, but it is definitely not visible to the human eye. Should I click on it???

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    When you hover over it, does a URL appear in the bottom of your browser confirming that it's going to a Dropbox site?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    That should be a valid link then, most likely something was filtered out of the email. Try clicking it to see if this helps.

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