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Sue13's avatar
Sue13
New member | Level 2
2 years ago

What happened to my old Dropbox account?

It seems as if a "new" Dropbox came out in the last 5 years or so, and I can't get into the account I used to have wich contained family videos. Help!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Why can you not get in to it? What happened? 

    How long ago did you last log in?

    • Sue13's avatar
      Sue13
      New member | Level 2
      I can get into a Dropbox account but NONE of the stuff we had in there remains. It's an empty shell
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Sue13 wrote:

    ... I can't get into the account I used to have wich contained family videos.


    How long ago did you last use that account? If the account was idle for more than a year, then it would have been deleted due to inactivity. If that's the case, then you're likely signed in to a new, empty account now.

     

    Unfortunately, once an account has been deleted, neither the account nor the files it contained can be recovered.

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