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What happened to my old Dropbox account?
It seems as if a "new" Dropbox came out in the last 5 years or so, and I can't get into the account I used to have wich contained family videos. Help!
3 Replies
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- Mark
Super User II
Why can you not get in to it? What happened?
How long ago did you last log in?
- I can get into a Dropbox account but NONE of the stuff we had in there remains. It's an empty shell
- Rich
Sue13 wrote:
... I can't get into the account I used to have wich contained family videos.
How long ago did you last use that account? If the account was idle for more than a year, then it would have been deleted due to inactivity. If that's the case, then you're likely signed in to a new, empty account now.
Unfortunately, once an account has been deleted, neither the account nor the files it contained can be recovered.
