Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

AleatoryConteudos's avatar
AleatoryConteudos
New member | Level 2
7 months ago

What to do if my device ends up with malware.

I need some help, here's the thing, some time ago, without knowing it I ended up uploading a file with virus.. And I deleted the file.. After 24 hours the account returned to normal, I wanted to know how I can prevent this from happening again, because if it happens, spending 24 hours with everything blocked, is very harmful to me.

account access
dropbox business
security

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago
    AleatoryConteudos wrote:

    I wanted to know how I can prevent this from happening again

    Install Malware and Virus scanning protection on your machine. Dropbox doesn't scan files as you download nor can it track and monitor whats on your machine. Thats something you need to do separately. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!