cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox app couldn't start on iMac following user Home folder name change.

Dropbox app couldn't start on iMac following user Home folder name change.

SteveC-PeoriaAZ
Explorer | Level 3

I had to change my user folder name. Dropbox will now not load. I have tried deleting Dropbox and all associated files and reinstalling from a fresh download. Attached is the error message and the log. After reading the log, I added a blank "steven*****" folder in my Users folder and now it loads. I would like to delete that blank folder.

Screenshot 2023-08-07 at 4.18.42 PM.png

Screenshot.jpg

Please Help

 

(Edited by moderator: Information removed per Dropbox Community Guidelines for protecting personally identifiable information.)

1 Accepted Solution

Accepted Solutions

Calvin2DBX
Dropbox Staff

Hi @SteveC-PeoriaAZ,

 

Thanks for getting in touch!

 

To fix that error with the changed user path name, you'll need to save any files and quit any programs accessing files in the Dropbox folder, then open your Terminal app (Command + Space, and search "Terminal" to find it easily), and just copy and paste the a line I'll give you here to get that changed.

 

Don't type it by hand — paste it into the Terminal and press Enter. You'll be asked for the computer's admin password:

 

sudo mv ~/.dropbox ~/.Trash/dropbox.old

 

It's expected for the password field in the terminal to remain blank while you type in your password, but it should see it. After you type the password, press Enter, and when the initial line of text comes up again, you'll know it's completed the task.

 

You can then restart Dropbox, sign in to the same account, and apply any settings you prefer during the sign in process. 

 

It will take a few moments to reindex the files and sync any pending changes.

 

If you get an error, or no response after an hour, try restarting your computer and trying this step again. Also, for any further errors, send me the result from the Terminal commands.

 

Let me know what you find!


Calvin
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

3 Replies 3

Calvin2DBX
Dropbox Staff

Hi @SteveC-PeoriaAZ,

 

Thanks for getting in touch!

 

To fix that error with the changed user path name, you'll need to save any files and quit any programs accessing files in the Dropbox folder, then open your Terminal app (Command + Space, and search "Terminal" to find it easily), and just copy and paste the a line I'll give you here to get that changed.

 

Don't type it by hand — paste it into the Terminal and press Enter. You'll be asked for the computer's admin password:

 

sudo mv ~/.dropbox ~/.Trash/dropbox.old

 

It's expected for the password field in the terminal to remain blank while you type in your password, but it should see it. After you type the password, press Enter, and when the initial line of text comes up again, you'll know it's completed the task.

 

You can then restart Dropbox, sign in to the same account, and apply any settings you prefer during the sign in process. 

 

It will take a few moments to reindex the files and sync any pending changes.

 

If you get an error, or no response after an hour, try restarting your computer and trying this step again. Also, for any further errors, send me the result from the Terminal commands.

 

Let me know what you find!


Calvin
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

SteveC-PeoriaAZ
Explorer | Level 3

Thank You Calvin,

Your solution worked like a charm!

Steve

Calvin2DBX
Dropbox Staff

Hi Steve,

 

Thanks for keeping me posted!

 

It should have done the trick, but if there's anything else, you can get back to me here.

 

Have a great rest of the week!


Calvin
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Calvin2DBX Dropbox Staff
  • User avatar
    SteveC-PeoriaAZ Explorer | Level 3
What do Dropbox user levels mean?