How to auto-update the desktop app without typing in the admin password?

[chris_cw]

Recent security changes in our org require users to be standard local users on their computers, which means they do not have authorization to install their own applications. In most cases, this is alright becuase we remotely install them. It appears that DropBox tries to install their auto-updater and requires local admin access to do so. We want to keep the app updated on managed clients, but how do we enable this so we don't need to type in the admin password for it to install?

[Hannah]

Hey @chris_cw, thanks for posting your query today!

Are you on a Dropbox Business team?

If so, can your team admin try these steps, to see if they help?

Let us know how it goes.

[chris_cw]

I should have mentioned I manage the Mac computers. We do use dropbox for business and have log-in with SSO. Although we can get the app installed, but once the user launches the app, it prompts for the admin creds (I believe this is for installing the auto-updater). Is there a Mac version of this support article? I looked for one but didn't find it. 

[Megan]

Hey @chris_cw, sorry for the late response, I hope you're doing well! 

Would you mind checking and following the steps mentioned in this Help Center article? 

If this doesn't work don't hesitate to let me know, and we'll see what else we can find on our end. Thanks!