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The folder “Downloads” can’t be opened because you don’t have permission to see its contents.

The folder “Downloads” can’t be opened because you don’t have permission to see its contents.

jakehardy
New member | Level 2

Screenshot 2023-08-30 at 23.10.08.png

 Hi Dropbox team,

Dropbox: V182.3.6318

I'm getting this error and im unable to get to downloads. Please can you help?

Kindest Regards

Jake

3 Replies 3

Hannah
Dropbox Staff

Hey @jakehardy, thanks for bringing this to our attention.

 

Is it possible that you've enabled the Dropbox backup feature for your downloads folder?

 

If you open your Dropbox folder in finder, do you have a folder named 'Mac' that would include the downloads folder and are you able to access it from there?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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joanneamanda
New member | Level 2

Hello Hannah, I'm having the same problem as the original post, and I do have a folder named Mac with a download folder in it but I am not able to open it their either. Is there anything i can do? thank you. 

kindest regards Joanne 

Hannah
Dropbox Staff

Hey @joanneamanda, thanks for letting us know about this.

 

Hmm, can you make sure that Dropbox has full disk access on the computer and let me know if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Hannah Dropbox Staff
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    joanneamanda New member | Level 2
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