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Camera uploads - duplicates

Camera uploads - duplicates

rroscoe
New member | Level 2

I recently had some assistance from the Dropbox team (thank you!) to get photos from my iPhone 8 to upload when my phone is connected to my computer. That is working now - too well, it seems. It uploads all photos each time I connect, including ones that it has previously uploaded. As a result, I have many many copies of the same photo, taking up lots of space on my Dropbox. Worse is that it is hard now to find a photo, because it is also not saving the correct info about "date file created" - it assigns the date of the upload as the date created (and also date modified) so sorting by date to find a photo is no longer possible. Screen capture showing 10 copies of the same photoScreen capture showing 10 copies of the same photo

It does seem like it is also uploading both and original and a modified version of the file, but regardless it is uploading all available photos over and over again.

I am currently using v90.4.307.

Any suggestions? Thanks.

2 Replies 2

Daphne
Dropbox Staff

Hey @rroscoe, I hope you're having a good day so far!

Could you just try toggling off and then on again the option for camera uploads within the desktop app to see if that does the trick?

When using camera uploads, it shouldn't upload files that have been upload before and it should also retain the date created too.

If you have edited versions of photos though, both the original and edited version is expected to upload with the automatic camera uploads feature. You can check out a bit more info about this here.

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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idfcjustheretocomplain
New member | Level 2

having that as the default option is really **bleep**ing stupid

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    idfcjustheretocomplain New member | Level 2
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    Daphne Dropbox Staff
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