Delete an account I no longer have access to

[CC0109]

I had an account under my former work email but I no longer have access to it. It's been over a year but the account is still active and my credit card still get charged every month. I've contact the customer support but never got a response. What should I do ? 

[Rich]

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@CC0109 wrote:

I've contact the customer support but never got a response.

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How did you contact them? If you haven't yet, you need to open a ticket.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

If you've already done this, reply here with your ticket number.

[CC0109]

Thank you for the reply. I have submit a form (same way as your instruction) but never get a ticket number. If the number was sent via email. I won't get it because I was asked to enter the email address associated with the account, which I no longer have access to...

[Jay]

Hi @CC0109, when you submit a ticket, you generally need to enter an email address you have access to in order to receive a reply from the support team.

As you entered the inaccessible email, please could you resubmit your ticket under your current email so that the team can assist further.